How your rent is set

Your Rent
We set your rent using your household income, your Commonwealth Rent Assistance (CRA) and the rent level for your property.

Your rent is usually:
• about 25% to 30% of your income
• plus your Rent Assistance

Your income details
We will ask for proof of your household income:

• before you move in
• during your yearly rent review
• when your household income changes.

If you do not provide this information, we may charge the market-based rent.

Rent reviews
We review your rent at least every 12 months.
You can also ask us to explain or review how your rent was worked out.

Property costs and service charges
From January 2027, some properties will move to a new way of charging for shared property costs. This is called a service charge. Other properties will continue with the current property costs. Both charges help cover shared costs such as electricity, gas, water, cleaning and gardening. We will tell you which charge applies to your home and explain any change before it starts.

If your situation changes
Tell your Property Manager if your income or household changes, or if you are having trouble paying. We can review your rent and discuss support.

Which policy applies to you?
Your rent letter or payment information will tell you whether you pay Property Costs or a Service Charge

If you pay Property Costs:

Download SCH Rent Setting Policy (Property Costs) as PDF

If you pay a Service Charge:

Download SCH Rent Setting Policy (Service Charge) as PDF