How housing is allocated
We allocate housing in a fair and clear way.
We follow government rules and use the Victorian Housing Register (VHR).
Who can apply
Most people apply through the VHR. To be eligible for housing with us, you must:
• be 21 years or older
How we match tenants
We match tenants based on:
• housing need
• support needs
• suitability for the property
We aim to match you to a home that:
• suits your needs
• supports your wellbeing
• helps you keep your tenancy
Priority housing
We allocate vacancies to people in priority groups as required by the VHR.
If you are not offered housing
Not all applicants will be offered a property.
If you are not matched to a property you will remain on the list for future vacancies.
Our approach
We aim to:
• be fair and transparent
• treat everyone equally
• support long-term housing