Looking after your home
Looking after your home is a shared responsibility. We maintain our properties, and residents are expected to take responsibility of their home. Your responsibilities You are expected to: - Keep your home reasonably clean
- report damage as soon as possible
- make sure your visitors do not damage the property
- Not remove or interfere with safety devices, such as smoke alarms
- ask for approval before making any changes to your home
When you move out, you should leave the property in a similar condition to when you moved in, allowing for fair wear and tear If damage happens
If damage is caused by you or your visitors, we may ask you to pay for the repairs. We will:
• inspect the damage
• Arrange a repair quote
• follow privacy rules If we cannot reach an agreement
If repair costs are not paid or an agreement cannot be reached, we may: • issue a Breach of Duty Notice
• apply to the Victorian Civil and Administrative Tribunal (VCAT) for a Compensation Order Our approach
We aim to:
• explain your responsibilities clearly
• be fair when assessing damage
• recognise the difference between damage and fair wear and tear
• work with residents to agree on reasonable repayment arrangements Please note: This policy may have been updated since publication. Contact SCH for the latest approved version. | 