How we work with you
Our staff follow a Code of Conduct.
This means how we behave and work with you.
You can expect staff to:
• treat you with respect
• be fair and honest
• listen to you
• act professionally
• make decisions based on processes and policies
Respect and safety
Everyone has the right to feel safe.
We do not accept:
• bullying
• harassment
• discrimination
This includes behaviour based on age, gender, culture, religion, or other personal factors.
Privacy and information
We handle your information carefully.
Staff:
• keep your information private
• only share it when needed for services or required by law
• follow privacy rules
Speaking about SCH
Only authorised staff can speak on behalf of SCH in public or online.
If something is not right
If you feel a staff member has acted in the wrong way, you can make a complaint.
We will:
• take it seriously
• review the situation
• take action if needed
Our approach
We aim to:
• treat everyone fairly
• create a safe environment
• act with integrity