Engagement and Participation Policy

Have your say
You can share your ideas, feedback, or concerns at any time.

You can tell us what we are doing well or what we need to improve on.

Your feedback helps us improve our organisation.

Ways to give feedback
You can talk to us:

• during property visits
• at resident meetings
• by email or phone

You can give feedback at any time. It does not need to be formal.

What we do with your feedback

We:
• listen to what you tell us
• look for common issues and themes
• make changes where we can

We may also share updates through newsletters or meetings.

Meetings and activities
We hold resident meetings.

These are a chance to:
• raise issues
• hear updates
• connect with others

We will let you know when these happen.

Our approach
We aim to:
• listen and act
• be clear about what we can do
• improve over time

Download SCH Engagement and Participation Policy